Written by Rob

A smile or a grimace? Ted Jones isn’t renown for his happy disposition, yet he seems pleased to see us. “Who are you and what have you done with the real Ted?” I think, though I don’t dare say it. The last three times Claire and I came to the warehouse to deliver training, Ted had been conspicuous only by his growl and then his absence.
“Oh, it’s you pair of plonkers again, is it? Well, you’d better set up in the meeting room like last time and stay out of my way. Some of us have got work to do.” Ted’s disposition hasn’t changed to match his new-found demeanour.
“You’re supposed to be managing this warehouse Ted. I’d like to know what work you consider to be more important than improving it.”
“We’ve got spare orders to pick, pack and ship. I’m bloody certain our customers prefer my lads doing that than sitting in your training sessions.”
“Your lads sent three parcels to the wrong place last month. What do those customers think about your attitude to training, I wonder?”
“Yeah, well the only folk who don’t make mistakes are the ones who do nowt. I’ll bet you don’t make many.”
“So do you think we should carry on as we are or should we try to improve?”
“I haven’t time for this. Deliver your training!” and he spins on his heel and marches out the door.
Claire rolls her eyes at me, “same old Ted,” and unpacks the projector. Continue reading →